01Who we are
Bunchy is a service for independent florists. In these terms "we" means Bunchy and "you" means the florist business that signs up. You can reach us through Help in your portal or at hello@bunchy.co.uk.
02What you get
A shop website, orders and printing, delivery and collection tools, card payments through Stripe, invoices and reports, help guides and AI help. We add and improve features over time. If we ever remove something important you rely on, we'll tell you at least 30 days before.
03Price and your free month
The first 30 days are free and we don't ask for a card to start.
After that Bunchy costs the monthly price for your country, shown on the Plan page and when you sign up (29 UK£ a month in the UK). It is charged in your country's currency, by card through Stripe. Your price is fixed when you add your card and start your plan, and stays the same for as long as your plan runs. We never take a commission on your sales. Card payment fees charged by Stripe for your customers' payments are between you and Stripe.
If we change the price, we'll tell you at least 30 days before, and you can cancel before the new price starts.
يمكن بدلًا من ذلك اختيار الدفع السنوي: 12 شهرًا بسعر 10 أشهر (290 UK£ سنويًا في المملكة المتحدة)، تُحصَّل مرة واحدة في السنة مقدمًا. يتجدد الاشتراك السنوي كل عام إلى أن يتم إلغاؤه. وعند الإلغاء أو إغلاق المتجر لا يتجدد الاشتراك: لا نردّ قيمة ما تبقى من السنة، ولكن يمكن الاستمرار في استخدام Bunchy أو إعادة فتح المتجر حتى نهاية السنة المدفوعة. ويمكن التحويل بين الدفع الشهري والسنوي من صفحة الاشتراك.
04دعوة محلات زهور أخرى
لكل متجر رابط دعوة خاص به. ويحصل محل الزهور الذي يسجّل عبر هذا الرابط، أو عبر رابط «الموقع من Bunchy» أسفل موقع متجرك، على 60 يومًا مجانًا بدلًا من 30. ونحتفظ بالدعوة لمدة 60 يومًا في ملف تعريف ارتباط صغير واحد على موقع Bunchy نفسه. لا نستخدم بكسلات التتبع ولا نشارك هذه المعلومات مع أي جهة.
عندما يدفع محل زهور تمت دعوته رسوم Bunchy لأول مرة، يحصل المتجر صاحب الدعوة على شهر مجاني: رصيد يعادل شهرًا واحدًا بسعرك الشهري الخاص (حتى عند الدفع السنوي)، يُخصم من الدفعات التالية. وإن لم يكن هناك اشتراك بعد، يُضاف على شكل 30 يومًا مجانيًا عند بدء الاشتراك. ويمكن كسب ما يصل إلى 12 شهرًا مجانيًا خلال أي فترة مدتها 12 شهرًا. الأشهر المجانية ليست نقدًا: لا يمكن استبدالها أو تحويلها أو صرفها نقدًا، ولا تُستردّ عند إغلاق المتجر.
الدعوات مخصّصة لمحلات الزهور الجديدة على Bunchy. ولا تُحتسب دعوة النفس أو الفريق الخاص أو النشاط التجاري الخاص، ويجب أن يستمر المحل المدعو في الدفع لمدة 30 يومًا على الأقل. ويجوز لنا رفض شهر مجاني أو استرداده، أو تعطيل رابط دعوة، في حال إساءة استخدام الدعوات. ويجوز لنا تعديل برنامج الدعوات أو إنهاؤه مستقبلًا؛ وتبقى الأشهر المجانية المكتسبة من قبل من حقك.
05Cancelling
You can cancel any time in Settings, with no notice period and no fee. You keep using Bunchy until the end of the month you've paid for.
Before you go you can download all your data: products, customers, orders and invoices, as spreadsheets. After you close, we keep your account so you can reopen it in one tap. You can also choose "Delete this shop permanently" in Settings (or ask us from Help): we wait 30 days in case you change your mind, then delete everything except your invoices and credit notes, which the law requires us to keep (see our privacy policy). If a shop stays closed, or without a plan, for 12 months, we email the owner and delete it 13 months after it closed, and never less than 30 days after that email.
06If a payment fails
We'll email you and give you 7 days to update your card. During that time everything works as normal. After that your portal becomes read-only and your website stays up, but online ordering pauses with a friendly message until the payment goes through.
07Your shop and your content
Your products, photos, words, customers and orders belong to you. You give us permission to store and show them only so we can run your shop for you.
You're responsible for what you sell and say on your website, for your prices, for your own terms with your customers, and for keeping your login safe. Please don't use Bunchy for anything illegal, to send spam, or to sell things that aren't flowers, plants, gifts or related services without asking us first.
08Your customers' details
You're in charge of your customers' personal details (the "controller"). We look after them for you (the "processor"), under our data processing addendum at platform.bunchy.co.uk/dpa, which forms part of these terms.
09Card payments
Card payments go through Stripe. To take cards you agree to Stripe's own terms with them. Money from your customers goes to your Stripe account, not to Bunchy.
10Keeping things running
We work hard to keep Bunchy up and running and back it up every day, but we can't promise it will never go down. If something goes wrong on our side we'll fix it as quickly as we can and keep you posted.
11Our responsibility
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud. Otherwise, we're not responsible for lost profits or indirect losses, and our total responsibility to you in any 12 months is limited to what you paid us in those 12 months.
12Ending the agreement
We may suspend or close an account that breaks these terms, or doesn't pay, after warning you and giving you a fair chance to put it right, unless the problem is serious (for example fraud). You'll still be able to download your data.
13Changes to these terms
If we change these terms, we'll tell you by email and in your portal at least 30 days before. If you don't agree, you can cancel before they start.
14The law
These terms are under the law of England and Wales, and the courts of England and Wales can settle any dispute. Please talk to us first: we'd much rather put things right.